Warranty

Knickernappies BabyWe take great pride in producing the very best quality products possible. And we provide the best warranties in the business to protect your diaper investment.
~Heather & Shannon Hicks

Knickernappies warranties against defects, including snaps, elastic, workmanship, and parts. This does not include leaking, odors, or wear & tear. Warranty is extended only to original owner with proof of purchase. Baby Bum Drops & Fluff Dust are excluded because they are non-durable products.

Diapers - 2 years elastic, 1 year workmanship, lifetime on snaps
Inserts, doublers, liners - 1 year workmanship
Nursing pads, changing pads - 1 year workmanship
Mama pads - 1 year workmanship, lifetime on snaps
Diaper Sprayers - 1 year parts
Prefolds - 1 year workmanship
Baby Bum Drops - no warranty

Damage to PUL caused by bleach is NOT covered under the warranty. Bleach use results in cracked PUL, PUL with pinholes, and eventually leaking. The use of bleach on PUL products voids all warranties.

Products needing to be repaired or replaced under warranty may be returned directly to Knickernappies. Knickernappies will only repair or replace at our discretion; we do not give refunds. Products being replaced will be replaced with an identical product or the newest version of that product. Before sending in a product, the Return Merchandise Authorization must be filled out. A copy must be printed and included with the return. Returns will not be accepted without the RMA form. Returns received without this form may be refused and returned to sender.

Returns MUST meet these standards. Returns not meeting these standards will be returned to you at your own expense. Please inspect your products and be considerate with your return. We cannot handle products that are unsanitary.

  • Clean, dry, and free from odor.
  • Reasonably free of pet hair.
  • Free of mildew or mold.
  • Sprayer hoses emptied of water and packed into a plastic bag.
  • Do not return inserts with OneSize diapers unless instructed to do so. 

I agree to these terms. Click here to fill out & PRINT the RMA form. (Please print and include with your return; does not need to be submitted electronically.)

Include your printed RMA form and mail item to:
Knickernappies
5729 Main St #155
Springfield, OR 97478

Once we receive the item, we will repair or replace and mail it back to you right away.